Refund & Cancellation Policy
This policy applies to paid Tamil Health Guide bookings unless a different written condition was shown before payment.
Cancellation by the customer
Cancellation requests should be submitted as early as possible using the booking reference. Eligibility for refund may depend on the notice provided, payment-gateway charges and whether preparation or the session has already begun.
Rescheduling
Reasonable rescheduling requests will be considered subject to availability. A preferred date and time is not guaranteed until confirmed.
Cancellation by Tamil Health Guide
If Tamil Health Guide cannot provide a paid service and a suitable rescheduling option is not accepted, the eligible amount will be refunded through the original payment method where practicable.
Completed or substantially delivered services
Refunds are generally not available after a session has been completed or substantial professional time has already been used, except where required by applicable law.
Processing time
Approved refunds may take several business days to appear, depending on the payment gateway, bank and card issuer.
Requesting a refund
Email the booking reference, payer name and reason for the request to the published contact address. Do not send card details.
Questions may be sent to info@tamilhealthguide.com.